Job Title : Hospitality Team Member
Employer : HQ Theatres - Bromley
Location : Bromley, London, BR1 1HA
Position Type : Apprenticeship
Sector : Catering and Food Service
Vacancy Reference : VAC-00714
Brief Description : As a hospitality team member you will use clear and engaging communication skills to welcome all customers and visitors into our venue maintaining the highest standard of customer service.
Qualifications Required : Maths and English GCSE – Grade A-C.
Vacancy Detail : The Churchill Theatre in Bromley is one of 12 venues within HQ Theatres & Hospitality’s (HQT&H) current portfolio of regional theatres and concert halls. HQT&H combine their theatrical expertise with excellence in hospitality; hosting not only pre-show dining but also staging a range of entertainment-based dining events, as well as private and corporate parties, dinner dance functions, weddings, and product launches, to name but a few.
We are looking for an ambitious and organised self-starter who is keen to get started with a career in hospitality. They will have the ability to use clear and engaging communication skills to welcome all customers and visitors into our venue. This includes, but is not limited to, general guidance and way finding for customers, answering queries, and acting as welcome host for customers on arrival.
The successful candidate will maintain a flexible attitude towards the operation of all points of sale and have the ability to move between stations when on duty. They will confidently promote the unique selling points of the business and the promotions available to customers. Adhering to all Group and Theatre Health & Safety at Work procedures, they will help minimise the risk of injury and accidents, personal and to others and will ensure all work spaces are maintained to the highest standards of cleanliness, giving a positive first impression.
Your duties will include:
*Serving Food and Drinks, adhering to Food safety,licensing laws and Health and safety procedures.
*Welcoming Visitors and Guests and reporting on any issues with maintenance, supplies, facilities.
*Taking orders for food, drink and general assistance to ensure smooth operational running of the Theatre and public areas.
Number of Positions Available : 1
Working Week : 30 Hours p/w incl. evenings, weekends,B/Hols
Salary : £200.00 Per Week
Application Deadline Date : 03/06/2019
Possible Start Date : 10/06/2019
Personal Qualities : • The aptitude to use own initiative and confidence to determine customers’ needs.
• An enthusiastic and positive approach to providing excellent customer service.
• An interest in supporting the reputation of the business and an awareness of how it compares with its competitors.
• An eagerness to organise own work and self-confidence to ask for guidance.
• The ability to work in an honest and trustworthy manner putting personal safety and that of others first.
• An interest in, and enthusiasm for, developing a career in hospitality within the entertainment industry.
Skills Required : • Excellent communication skills and the ability to perform independently and as part of a team.
• The skills to engage with feedback from customers and colleagues to actively improve customer service.
• A propensity to follow instructions and carry out delegated tasks efficiently and effectively within a given timeframe.
Future Prospects : HQ Theatres will support current and on-going employment of successful Apprentices in line with Business needs.
Training to be Provided : Level 2 Hospitality Team Member
Other Information : HQ Theatres are committed to providing excellent training and career benefits, the pay rate will be £6.66p/h for Apprentices aged 16-20 , £7.70 for Apprentices aged 21-24 and £8.21 for Apprentices aged 25 and above. This is above the National Apprenticeship wage of £3.90 p/h for Apprentices in the first 12 months of their programme.
Things to consider : Commitment and passion is essential for this role alongside a genuine interest in the hospitality sector.
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